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Terms & Conditions

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Effective Date: 24 February 2026

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1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Balanced Vitae website and services.

By accessing this website, booking services, purchasing digital products, or joining our membership portal, you agree to these Terms.

If you do not agree, please do not use our website.

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2. Services

Balanced Vitae provides:

  • Holistic wellness services

  • Online booking services

  • Membership-based content

  • Educational resources

  • Digital downloads

We reserve the right to modify or discontinue services at any time.

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3. Eligibility

You must be at least 18 years old to use this website or purchase services unless you have parental or guardian consent.

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4. Bookings & Appointments

  • All bookings are subject to availability.

  • Appointment confirmations are sent via email.

  • We reserve the right to reschedule appointments if necessary.

Cancellation Policy

24 hours notice required.

Late cancellations or missed appointments may incur a fee.

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5. Payments

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Payments are processed securely via third-party providers.

We do not store full credit card details.

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6. Digital Downloads

Upon purchase, digital products are:

  • Delivered electronically

  • For personal use only

  • Non-transferable

  • Non-refundable (unless required by Australian Consumer Law)

You may not:

  • Resell

  • Share

  • Reproduce

  • Distribute

  • Modify for resale

All content remains the intellectual property of Balanced Vitae.

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7. Membership Portal

If you create an account:

  • You are responsible for maintaining password confidentiality

  • You must not share login access

  • Membership content may not be redistributed

We reserve the right to suspend or terminate accounts that breach these Terms.

Membership fees (if applicable) are billed according to the selected plan.

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8. Refund Policy

Due to the nature of digital products and online content:

  • Digital downloads are non-refundable

  • Membership fees are non-refundable once access is granted

  • Service refunds are assessed case-by-case

This does not limit your rights under Australian Consumer Law.

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9. Intellectual Property

All website content, including:

  • Text

  • Branding

  • Logos

  • Course materials

  • Downloads

  • Graphics

is owned by Balanced Vitae and protected under copyright law.

You may not use our intellectual property without written permission.

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10. International Users

If you access this website outside Australia:

  • You are responsible for compliance with local laws

  • You agree that Australian law governs these Terms

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11. Limitation of Liability

To the maximum extent permitted by law:

Balanced Vitae is not liable for:

  • Indirect or consequential loss

  • Loss of profits

  • Personal decisions made based on content

Use of this website and services is at your own risk.

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12. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any disputes will be handled in Queensland courts.

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13. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page.

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