top of page

Privacy Policy
(GDPR Compliant)


Effective Date: 24 February 2026

Balanced Vitae (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with:

  • The Privacy Act 1988 (Cth) (Australia)

  • The Australian Privacy Principles (APPs)

  • The General Data Protection Regulation (EU) 2016/679 (“GDPR”), where applicable

By using this website, booking services, purchasing digital products, or joining our membership portal, you agree to this Privacy Policy.

​

1. Data Controller

Balanced Vitae is the data controller responsible for your personal data.

📧 Email: hello.balancedvitae@gmail.com
🌿 Website: www.balancedvitae.com.au
📍 Location: Australia

​

2. What Personal Data We Collect

We may collect:

Information You Provide

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Payment details (processed securely via third parties)

  • Booking details

  • Account login information (membership portal)

  • Purchase history

  • Communications sent to us

Automatically Collected Data

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on website

  • Cookies and analytics data

​​

3. Lawful Basis for Processing (GDPR)

If you are located in the EU/UK, we process your data under the following lawful bases:

  • Consent – when you subscribe to marketing emails

  • Contract – when processing bookings, memberships, or purchases

  • Legal Obligation – to comply with tax and accounting laws

  • Legitimate Interests – to improve website performance and prevent fraud

You may withdraw consent at any time.

​

4. How We Use Your Personal Data

We use your data to:

  • Provide wellness services

  • Manage online bookings

  • Process payments

  • Deliver digital downloads

  • Provide membership access

  • Send appointment reminders

  • Send marketing emails (if opted in)

  • Improve website performance

  • Comply with legal requirements

We do not sell your personal data.

​

5. International Data Transfers

Balanced Vitae operates in Australia.

If you are located outside Australia, including in the EU or UK:

  • Your data may be transferred to and processed in Australia

  • By using this website, you consent to this transfer

Where required, we take reasonable steps to ensure appropriate safeguards are in place when transferring personal data internationally.

​

6. Third-Party Service Providers

We may share data with:

  • Payment processors (e.g., Stripe, PayPal)

  • Booking system providers

  • Membership platform providers

  • Website hosting services

  • Email marketing platforms

  • Analytics providers

These providers process data under their own privacy policies and applicable data protection laws.

 

7. Cookies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyse traffic

  • Enhance user experience

Where required under GDPR, we obtain consent before placing non-essential cookies.

You may withdraw cookie consent at any time via your browser settings.

​

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil contractual obligations

  • Comply with legal and tax requirements

  • Resolve disputes

  • Enforce agreements

When no longer required, data is securely deleted or anonymised.

​

9. Your GDPR Rights (EU/UK Residents)

If you are located in the EU or UK, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Erase your data (“Right to be Forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with your local data protection authority

To exercise your rights, contact:
📧 hello.balancedvitae@gmail.com

​

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no method of online transmission is 100% secure.

​

11. Children’s Privacy

Balanced Vitae does not knowingly collect personal data from individuals under 16 without parental consent.

 

12. Complaints

If you are located in Australia, you may contact:

Office of the Australian Information Commissioner
www.oaic.gov.au

If you are located in the EU/UK, you may lodge a complaint with your local data protection authority.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

bottom of page